National Disability Insurance Scheme

This page explains how NDIS access applies to care at Human Movement Co.

If you are an NDIS participant, or you are supporting someone who is, this page is here to help make the practical side of getting started feel clearer. It covers who this pathway may be relevant to, what you may need before booking, how payment works under different NDIS management types, and where to go next if you are still unsure.

Who this page is for

This page may be relevant if you:

  • are an NDIS participant and want to understand how this pathway works for your care
  • are a parent, carer, nominee or support coordinator helping someone get started
  • want to understand what information we need before booking
  • want to know whether chiropractic or physiotherapy is appropriate under this pathway
  • are trying to work out the most practical next step before reaching out

How this pathway works

The details can vary depending on the participant’s plan and how their funding is managed, but this is the general process.

Confirm your NDIS details

Confirm your NDIS details

Before booking, it helps to have your basic NDIS information ready. This usually includes:

  • your name
  • your NDIS number or reference number
  • how your funding is managed
  • your support coordinator details, if relevant
  • any goals, notes or background information that help explain what support you are seeking
  • the relevant support item reference number, if available

Book your appointment

Book your appointment

Once those details are ready, you can contact us to book. Let us know you are enquiring under an NDIS pathway so we can make sure the booking and account setup process is handled correctly from the start.

Attend treatment

Attend treatment

You attend your appointment and receive the care you need. Depending on your presentation, this may involve chiropractic, physiotherapy, or a broader care plan built around your needs and goals.

Invoicing depends on how your plan is managed

Invoicing depends on how your plan is managed

The way invoicing works depends on how your NDIS funding is managed:

  • Self-managed: we send the invoice to you, you pay it, and we provide a receipt so you can claim the expense against your plan.
  • Plan-managed: we invoice your plan manager directly. We will need your plan manager’s name and ABN, and in some cases they may need to send through paperwork so we can set up billing correctly.
  • NDIA-managed: where this pathway applies, we submit the invoice to the NDIA on your behalf.

What you may need before booking

Before booking, it may help to have:

  • the participant’s name
  • the participant’s NDIS number or participant reference number
  • how your funding is managed
  • support coordinator or plan manager details, if relevant
  • the relevant support item reference number, if available
  • any goals, notes or background information that help explain what support you are seeking
  • any questions you want clarified before your first appointment

If you are not sure whether you already have everything needed just reach out to us. We can clarify practicalities once we understand what information you already have available.

Common questions

Here are some of the questions people commonly ask about DVA access.

That depends on the participant’s plan, goals and funding arrangements. If you are unsure whether this pathway may apply, it helps to gather the plan details you already have before reaching out.

Not always, but it helps to have any relevant information, plan documents or support details ready before booking. The exact requirements can vary depending on the participant and the pathway involved.

We will usually want the participant’s NDIS details, any relevant plan-management information, support coordinator details if relevant, and any notes that help explain what support is being sought.

That is common. If you are unsure whether the participant is self-managed, plan-managed or NDIA-managed, it is worth checking the plan details first if possible.

In that case, we send the invoice to the participant and they pay it directly. After payment, the receipt or paid invoice can be used to acquit the expense against their plan.

If the participant has a plan manager, invoices are generally sent directly to the plan manager for processing. If a specific plan manager is involved, it is often best to let them know you would like to start care with us so they can provide the paperwork needed for setup.

If funding is NDIA-managed, the claim process depends on the required participant and support-item information being available so payment can be processed properly.

Need help getting started?

If you are ready to move forward, you can speak with a practitioner, book an appointment, or return to the access hub to explore another pathway.